Every customer in one place
Contact details, notes, and the complete repair history for each customer, on screen the second they call. No hunting through a filing cabinet while they wait.
Customer CRM
The CRM built for auto repair shops
Every customer, every vehicle, and every repair on one record. Bring people back with automatic reminders and keep the whole relationship in one place instead of a shoebox of invoices.
30-day money-back guarantee · Cancel anytime
Know every customer
One-time repairs
into regulars
A CRM for auto repair shops shouldn't be one more app to keep up with. This one is built into the same system you write repair orders in.
0calls
needed to bring a customer back — reminders go out on the interval you set, on their own.
Vehicles tied to the owner
Track every car a customer owns with its own service history, so you always know what's been done and what's due.
Two-way texting
Message customers straight from their record. Approvals, ready notices, and questions all sit in one thread.
Review requests
Paid invoices trigger a review request automatically, turning happy customers into five-star ratings.
Full service history
Every repair order, estimate, invoice, and inspection stays on the record, visit after visit and year after year.
Service reminders
Set the interval once and the system tracks when each vehicle comes due, then sends the reminder by email or text without anyone picking up a phone.
Auto repair CRM software that lives where you work
Most shops don't lose customers on purpose. They lose them because nothing in the building remembers that the Corolla from eighteen months ago is overdue for a timing belt, or that the fleet account has three more vans that have never been in. The information existed, it just lived on a paper invoice in a drawer. A shop CRM's real job is to remember on your behalf and then act on it.
MyAutoShopPro's CRM isn't a separate tab you're supposed to maintain. It's the customer record that every repair order, estimate, and invoice already writes to. Because the data lands there as a by-product of running the job, the history is complete without anyone doing data entry for its own sake.
Customer management software built around vehicles
In a repair shop the vehicle is the thing being serviced, but the customer is the one paying and the one you market to, and one customer can own several vehicles. Every car carries its own service history, mileage, and upcoming maintenance, while the contact details, notes, and payment history sit at the customer level. That's why generic customer management software fits shops badly and why a purpose-built one doesn't need workarounds.
Turning the history into repeat business
A record you only read is worth much less than one that reaches out. Service reminders go out automatically when a vehicle comes due, two-way texting keeps the conversation in one thread on the customer's record, and paid invoices trigger a review request so satisfied customers actually leave ratings. Multi-location shops see customers across every store from one place, which the multi-location tools cover in detail.
Comparing shop CRMs against a full shop management system? See how MyAutoShopPro measures up to Tekmetric, Shopmonkey, and Mitchell 1, or read our guide to the best auto repair shop software.
FAQ
Auto repair CRM FAQ
Q1What does a CRM do for an auto repair shop?
A CRM for an auto repair shop keeps every customer, their vehicles, and their full service history on one record, then uses that history to bring them back. The practical difference day to day is that when someone calls, your writer sees who they are, what they drive, what you did last time, and what's due now, without digging through filing cabinets or old invoices. Automatic service reminders then pull those customers back in on schedule instead of whenever they happen to think of you.
Q2How is this different from a general CRM like HubSpot or Salesforce?
General CRMs are built around leads, deals, and sales pipelines, which don't map onto how a repair shop works. A shop's customer record has to hang off vehicles: one customer can own four cars, each with its own mileage, service history, and upcoming maintenance. MyAutoShopPro's customer management software is built around that structure, and it's part of the same system you write repair orders and invoices in, so nothing has to sync between two tools.
Q3Can I import my existing customer list?
Yes. You can import customers and vehicles from a CSV export, which is what most shops leaving a spreadsheet or an older shop management system have. Once they're in, the history starts building from the first repair order you write.
Q4Does the CRM send service reminders automatically?
It does. You set the interval for a service, and the system tracks when each vehicle is due and sends the reminder for you by email or text. This is where most of the return on a shop CRM comes from: the oil change customer you'd otherwise never hear from again gets a nudge at the right time.
Q5Is texting customers included in the CRM?
Two-way SMS is built in and works from the customer's record, so approvals, ready-for-pickup notices, and back-and-forth questions all sit in one thread tied to the right person and job. Opt-out handling is built in. It's included rather than sold as a separate messaging add-on.
Q6How much does auto repair CRM software cost?
The CRM isn't priced separately, because it isn't a separate product. Customer records, vehicle history, service reminders, texting, and review requests are included on every MyAutoShopPro plan along with estimates, repair orders, and invoicing. Pricing is published on our pricing page, and every plan is covered by a 30-day money-back guarantee.
One visit to regular
Four steps to a
customer who comes back
- 01
The record builds itself
Writing the repair order is the data entry. Customer, vehicle, mileage, and what you did all land on the record as a by-product of the job.
- 02
The car gets an interval
Services carry a due-again interval, so the system knows the Corolla is coming up on a timing belt before anyone in the building does.
- 03
The reminder goes out
When a vehicle comes due, the reminder sends itself by email or text. That's where most of the return on a shop CRM actually comes from.
- 04
They call, you already know
The name comes up with every car they own, everything you've done, and everything they turned down. That's the conversation that keeps them.
Keep customers
coming back
Included on every plan
Stop losing track of who's due for service. The CRM is part of the same system you write repair orders in, not a second app to keep up with.