Status texts on their own
Checked in, work started, ready for pickup — each one fires off the repair order's own status change, with the customer's name and their actual vehicle in it.
Email & SMS
Customers, always
in the loop
The right message goes out on its own — from “we've got you booked” to “your car's ready” — and every reply lands in one thread on the repair order. Nobody hands out their personal cell number again.
No credit card · 14-day free trial
Dana R. · 2019 Civic · RO #1042
Milepost Motors - Dana, your 2019 Civic has been checked in. We'll text you when work begins.
Rear pads are worn and the valve cover is seeping. Approve $312?
Approved 👍
Milepost Motors - Dana, your 2019 Civic is finished and ready for pickup.
Automatic pushes and hand-typed replies share the same thread — and it stays with the order.
The whole conversation
Fewer calls.
Faster approvals.
A customer who knows what's happening doesn't call to ask. That's an hour a day back at the front counter.
Two-way, in one thread
Replies land on the repair order, not on somebody's cell phone. Writers answer from the dashboard; techs answer from the bay tablet, with their name on the message.
Emails you can edit
Subject and intro for booking confirmations, cancellations and invoices are yours to rewrite, with merge tags for the customer, shop, date, time, vehicle, services, invoice number and amount.
Reminders that cut no-shows
Automatic appointment reminders 24 hours and one hour out. Book inside that window and the customer gets one reminder, not two back-to-back.
Review requests on paid
Drop your Google review link into settings and every paid repair order asks for a review — once per order, never twice, and only when there's an email on file.
Consent handled properly
No text goes out without consent on file. STOP, CANCEL and UNSUBSCRIBE opt a customer out instantly; START puts them back. Our A2P campaign is registered and approved.
Sent automatically
Twelve messages
you never write
Each one fires off something that already happened in the shop, so nobody has to remember to send it.
- Email Appointment confirmed
- Email Appointment reminder (24h + 1h)
- Email Appointment cancelled
- Email New booking alert to the shop
- Both Estimate ready to approve
- Email Inspection report with photos
- Both Invoice with a pay link
- Both Vehicle ready for pickup
- SMS Checked in / work started
- Email Review request after payment
- Email Purchase order to your vendor
- Email Password reset & team invites
On Business, send it all from your own domain — verified through us, so it lands in the inbox instead of spam.
Put the phone
down
Turn on status texts on the free trial and watch the “is it ready yet?” calls stop.
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