Status texts on their own
Checked in, work started, ready for pickup. Each one fires off the repair order's own status change, with the customer's name and their actual vehicle in it.
Email & SMS
Customers, always in the loop
The right message goes out on its own, from "we've got you booked" to "your car's ready," and every reply lands in one thread on the repair order. Nobody hands out their personal cell number again.
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The whole conversation
Fewer calls.
Faster approvals.
A customer who knows what's happening doesn't call to ask. That's an hour a day back at the front counter.
1thread
per repair order. Replies land on the job, not on whoever happened to hand out their cell number.
Emails you can edit
Subject and intro for confirmations, cancellations, and invoices are yours to rewrite, with merge tags for the customer, vehicle, services, and amount.
Review requests on paid
Drop your Google review link into settings and every paid repair order asks for a review, once per order and never twice.
Consent handled properly
No text goes out without consent on file. STOP opts a customer out instantly, START puts them back, and our A2P campaign is registered and approved.
Two-way, in one thread
Writers answer from the dashboard, techs answer from the bay tablet with their own name on the message, and it all stays on the repair order where the next person can read it.
Reminders that cut no-shows
Appointment reminders go out 24 hours and one hour ahead. Book inside that window and the customer gets one reminder, not two back-to-back.
Dana R. · 2019 Civic · RO #1042
Milepost Motors - Dana, your 2019 Civic has been checked in. We'll text you when work begins.
Rear pads are worn and the valve cover is seeping. Approve $312?
Approved 👍
Milepost Motors - Dana, your 2019 Civic is finished and ready for pickup.
Automatic pushes and hand-typed replies share the same thread, and it stays with the order.
Sent automatically
Twelve messages
you never write
Each one fires off something that already happened in the shop, so nobody has to remember to send it.
- Email Appointment confirmed
- Email Appointment reminder (24h + 1h)
- Email Appointment cancelled
- Email New booking alert to the shop
- Both Estimate ready to approve
- Email Inspection report with photos
- Both Invoice with a pay link
- Both Vehicle ready for pickup
- SMS Checked in / work started
- Email Review request after payment
- Email Purchase order to your vendor
- Email Password reset & team invites
On Business, send it all from your own domain. We verify it, so it lands in the inbox instead of spam.
Booked to picked up
Four steps, and
the phone stays down
- 01
They book, you both get a note
The confirmation and the reminders go out on their own, so the appointment doesn't quietly become a no-show.
- 02
The car gets checked in
A text goes out the moment the status changes, with their name and their actual vehicle in it rather than a generic blast.
- 03
You ask, they answer
Send the approval request and their reply lands in the same thread on the repair order, where whoever picks the job up next can read it.
- 04
The car is ready
The ready-for-pickup text sends itself, and after they pay, a review request follows. Neither one needs a person to remember.
Put the phone
down
Texting live on day one
Turn on status texts and watch the "is it ready yet?" calls stop. Consent, opt-outs, and A2P registration are already handled.